Absa insurance company underhanded tactics

So I recently submitted a building claim for damages to my premises due to a leaking pipe. I submitted the claim on the 04/01/2021 and to date I am still being told that ABSA is awaiting a quote from the building contractor. I followed up with the building contractor and he assured me that he has submitted the quote. I requested feedback again today and ABSA say they still awaiting quote from building contractor. The building contractor called me and he told me that ABSA wants to avoid certain repairs and doesn't want to replace my doors and frames eventhough they are swelled and damaged and he has sent photos to them confirming this ABSA wants him to paint the swelled doors and damaged doorframes.He also stated that ABSA wants to only reskim the lounge ceiling eventhough there is a crack which runs through the kitchen ceiling as well as water was soaking in the foundation as it is a double storey house and leaking occurred upstairs. Absa continues to delay my claim trying to cut corners to save a few Rands. Stay away from this company ABSA insurance company is underhanded! I have the telephone recording with the builder to prove my statements. I will be reporting them soon to the ombudsman.