ABSA Insurance Company no service

We have been waiting an entire month now to get action on a claim from ABSA. Numerous phone calls, numerous emails and we are still waiting to hear from them. An hour and a half each day on the phone pleading our case and each day a new person in the call centre to whom we to have our entire situation again. We lost everything to the Tornado that hit us on the horrible Monday in October and you would think they would have a heart and soul and attend to this matter urgently. We were just informed yesterday that the quotes that they got from their suppliers have been declined. So now what???????? What does this exactly mean??? No feedback, No return calls, no action, no results.