Absa insurance company nightmare

Absa home insurance claims department is so slow and unprofessional it is unreal. And I feel sorry for people that do not have access to landlines because these consultants keep you on hold for long periods of time and don't solve problems. I even had a consultant send an email to remind the lady who is assigned to my case to literally tell her to do her job and guess what, no response from this lady. Its been over 3 weeks since the assessor came to my home and I haven't even spoken to the consultant assigned to my claim. It is so frustrating not knowing what the outcome of my claim is and I explained to these people the risks involved with leaving my home in its current state and to date Absa and its employees couldn't care less. I understand processes need to be followed but you guys live by the ratings people give you and Absa is rated as one of the worst insurance companies. I most certainly going to look into another insurance company after this claim. It is so sad to see a massive brand operate with so poor customer care service.