ABSA Insurance Company FSP Number: 8030

AIC is not compliant with the FAIS Act. The Complaince officer according to the FSB website is MR SD ****GAN tel:***, but the number is wrong. The contact details for the Complaints department and Compliance officer on the \Disclosure document"is incorrect. The FSP don't have a \""record of advice\"" for my home loan policy. In terms of the FAIS Act compliance documents must be kept and measures must be taken to ensure it cannot be destroyed. Clients have to be informed when contact details change. I was informed that it was destroyed in a fire and that written confirmation would be sent to me. No confirmation has been received to date. The internal dispute resolutions process on the website is explained but no details are provided with contact details. Seems the FIAS Ombud is the next step. """