Absa insurance Company do not care about the safety of their clients.

In May 2021, my driveway gate motor was ****** and it was eventually replaced by Absa Insurance. In September 22, the gate motor stopped working and I contacted D10S Technologies as informed by Johannes for D10S Technologies, that they carry the warranty for a year. This company was appointed by Absa. This company made numerous false appointments to assess the problem on the gate motor and five days later they asked me to contact Absa Insurance first. Further more the technician from D10s asked me to contact him via WhatsApp camera to see the problem. He informed me that he was not going to drive to my premises.

I contacted Absa insurance on 28th October 2021 and spoke to Lionelle who listened to my problem and contacted D10S Technologies to assess the problem.

D10s Technologies contacted me to set an appointment to assess the motor. The technician came out to my place. I open the motor lock, he just took photo's and left. He did not touch the motor.(open and close gate to assess the problem)

My insurance company never follow up with me to check if the problem has been sorted. I called them again on the 28th October and spoke to Bonolo and explained the problem, she informed me she will call me back in a hour which never happen.

On the afternoon of the 28th I sent and e-mail to the Absa complaints department and received a generic e-mail with no contact details.

To this day, Absa Insurance Company has not contacted me. I am worried about mine and my families safety. Living in fear until my gate motor is sorted.