ABSA INSURANCE COMPANY-ABSAIDIRECT UNDER ABSA GROUP CONTINJUE THREATENING ME INTO SUBMISSION AND ACCEPTING THEIR AUTHORITARIAN SO CALLED THAT CONTRAVENES THEIR POLICY SCHEUDLE TERMS FOR AN ACCIDENT OF 29 JULY 2024. OPPRESSION AT ITS BEST AFTER PACIFYING R

I posted a complaint here on 18 March 2026 on Absa Insurance Company called Absaidirect, a branch of ABSA GROUPand I have been receiving private responses TO PACIFY ME AND MAKE BELIEF STATEMENTS SO THE PUBLIC THINKS THEY ATTEND TO MY CASE THAT STARTED ON 29 JULY 2024, the day of the car accident.

CAN SOMEONE HEEEEEEELP!!!!!!! I HAVE THE NEW CASE NUMBER IN ADDITION TO A NUMBER OF THEM FROM AUGUST 2024. THEY CLOSE THE CASE AND MAKE YOU START YOUR COMPLAINT ANEW.

Below is the response I received today (minus my surname), threatening to close my case if I do not BOW TO THEIR DEMAND AND SIGN THE COMPULSORY agreement OF LOSS.

Dear Mrs ,

We refer to your motor claim under claim number ***, as well as the previous communication shared with you. Absa Insurance Company (AIC) has assessed your claim and communicated the settlement offer based on the retail value of your vehicle at the time of the accident, which amounts to R444?300.00 (four hundred and forty?four thousand three hundred rand). This value is determined using the Mead & McGrouther vehicle valuation guidelines.

In addition to the settlement value, we confirm the following: • You paid R23?287.22 (twenty?three thousand two hundred and eighty?seven rand and twenty?two cents) in premiums after the date of the accident. This full amount will be refunded to you. • AIC will also reimburse the cost of the wheel alignment that was carried out on 17 April 2025. Please note that the above items constitute the full extent of the amounts payable by AIC under this claim, and no additional payments will be made beyond what has been outlined. To enable us to finalise the matter, kindly provide the invoice or confirm the exact amount paid for the wheel alignment on 17 April 2025. Once received, Absa Insurance department will prepare an updated Loss Agreement for your review and signature. As per standard claims processes, AIC is only able to proceed with payment once the signed Loss Agreement has been returned to us.

I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by 01/04/2026 at 16:30. If, for any reason, you are not satisfied with the outcome and require further assistance, please let us know, and we will reopen and review the matter.

Regards

Leatitia Van Schalkwyk Specialist Case Manager: Social Media Complaints