Absa insurance claims

Good day

I logged a claim for my garage door on Wednesday morning 11 November claim no. ‪***‬. When I logged the claim I expressed that the garage door cannot lock hence it is a security risk. That same day ABSA appointed Rodhne Builders to come out to inspect and apparently do the job. The guy from Roshne builders came out had a look and took some photos. On Thursday morning 12 November I again called Absa to get a status on my claim. I was told that Roshne builders did not as yet sent in the quotation. I again stressed that it is a security issue for me. On Friday morning 13 November I again called absa, I was then told they received the quotation and sent it on for approval. Called again the morning Monday 16 November l was told the claim has been approved and Roshne builders will get in contact with me for replacement of my door. Roshne builders called me to say that they don't do automation work and will appointment Roos doors to do the job. Roos doors will intern send someone out to take measurements for door replacement. This ill however take a couple of days as the door has ro be made up. Roos doors since has not contacted me, my door is still broken and is a security risk to my family.

I cannot understand how can absa appoint a company that does not do automation work.

Please assist as it has been almost a week since I logged the call.