ABSA Insurance Claim not being assisted with

I logged a claim last week Wednesday after a pipe burst on Tuesday night. I got plumbers early the following morning as it was an emergency. Spoke to an ABSA consultant and they told me that if I want to claim, I simply need to send pictures of the damages before and after, an invoice and a letter of the description of the damage from the plumbers. I supp**** this via mail to them as requested by another consultant via mail, named Pretty Bashele. I have not received a reply since Friday.

I will be considering moving my insurance if this does not get sorted out as this is unacceptable. We get insurance because we want peace of mind. Now we have to hasstle companies like ABSA to pay when issues come up. Absolutely disgraceful.

I have been a client at ABSA for as long as I could remember. Is this how they treat their loyal customers?

Should ABSA pull through on this, I will possibly do a follow-up review, however I am really dissapointed as I've been mostly happy with their service over the years.