Absa Insurance Claim Nightmare: Delayed Responses and Poor Service

I logged an insurance claim with Absa on June 5th, and an assessor was sent out on June 7th. I was told that once the paperwork was submitted, it would take 5 business days for approval and repair. To expedite the process, I also emailed videos and pictures of the damages as additional supporting documents.

However, the assessors didn't submit the paperwork until June 21st—two weeks later—only after I called Absa to follow up on the delay. During these two weeks, I called Absa multiple times and sent numerous follow-up emails, receiving only standard automatic responses.

On Monday, July 1st, I followed up again because the damage to my property is worsening due to inclement weather. I was told that my claim had been approved and that Absa would send me a form to transfer the funds into my account. The form sent to me, however, is *******ed and cannot be opened. I sent a screenshot of the error to the claims department, requesting the correct form, but to date, I have received no response.

I am extremely frustrated and considering lodging a complaint with the insurance ombud for breach of contract, as Absa is failing to honor a valid claim that they have confirmed.