ABSA insurance claim-cat and mouse games

There was lightening on the 10 December 2014. I have being going backand forth with ABSA insurance company, (Thereshnee Kisten) who has played cat and mouse games in attempting not to pay for the claim. When I asked for a repudiation letter, and proof that there was lightening, Absa report proves that there was lightening however almost 3 months later they are forcing a cash setllement for only one motor and refusing to pay for the other equipment. I have asked them to prove how can they say which parts of the home was affected by lightening. The supplier I sourced claims that the damage is more than double the cash settlement. I request that they EITHER get their supplier (none of the people they have previously sent out) to repair/replace both motors, intercom 2 gatestations and relevant cables, or pay the supplier I have sourced to replace/repair the goods. I have contacted Elize Smit at the complaints department and Absa Insurance services complaints department. they read the emails but they do not assist. I was told by ABSA that this is a sercurity risk and it will take priority. Almost 3 months later they have still done nothing. Please assist with the repair of my e****ment