ABSA Insurance ***

I logged a claim for my dining-room-braai-area ceiling to be replaced after a storm we had in February 2017. Only on the 2nd of August 2018 (18months later) ABSA Insurance sent an assessor to evaluate the damage. The ceiling is basically falling out of the roof on the one side and everytime we have wind or rain it gets worse. Today is the 2nd of September 2018 (19months later) and still no answers. I phone ABSA Insurance about 3 times a week just to hear that they will either keep me updated via sms or phone call but that never happens. This afternoon I phoned again and the consultant said that there is an outcome on the claim but her manager will phone me within half an hour. The manager phoned me with only an answer that he will come back to be because he doesn't see an outcome on their notes. This is really so time and energy consuming and can not even begin to verbalize my frustration. How are we going to get any answers out of you, ABSA? How am I ever going to get my ceiling replaced!? I gave a one star rating just to write my review. Not even worth a star!