ABSA insurance *** useless department

Here we go again - third Hellopeter complaint about the same claim. I rep**** to an e-mail query from Marietjie Lloyd on 16 February 2016, the same day as I received the query. I called the ABSA call centre on 02 March 2016 to find out what was happening - the usual lack of information from ABSA. I was told the query had been sent to the Head of the assessing department - and I am still waiting. Every time I place a complaint on Hellopeter I get a flurry of e-mails for a day, and then everything goes quiet. I will never recommend ABSA's insurance to anyone - they are the most useless department in ABSA. <br> Louise Dale.