ABSA Insurance ***

I lodged a claim on 10 June 2015. I received a sms that I will be contacted within 48 hours or I must phone. Needless to say I had to phone. I did this about one month later. I had to hold while the lady had to check what is going on. She said the claim was turned down and she will send me a e-mail if I want to appeal against this.<br> Nothing received. <br> I bought this house in 1993. I never claimed against this insurance. I replaced the geysers by myself during the years and I can't even get an answer regarding this claim.<br> I did cancel my cheque account due to the same problem. Must I cancel my insurance and bond?<br> I am Afrikaans speaking.