ABSA insurance claim

I Mrs Grobler has sumitted a building claim geyser)+-2 years ago they loged the claim but never came back to me so i got a plummer to fix it they never paid me for the claim ....This year october i placed a claim again the oven blew up again i got a claim nr the assesor came out and nothing again not fixed yet a few days later a pipe burst in the kitchen cup are damage i phoned them again told me a consultant will phone me in 48 hours i do have claim nr for both claims but no one is doing anything about it i feel for the money we paying per year and we do claim very little i want service mrs Grobler ********** 563