Absa Insurance can't explain debit order

<p>I have been calling the call centre and speaking to Nontobeko and sent her an emails and no response. i called another time and they said the manager will call me, did I ever receive a call? no! I got an exorbitant debit order and they can't account as to how they got to the account, they refer and say they will call back but no one does! I'm really thinking of just reversing this debit order and going to a new insurer. I get a R1600 difference when I calculate. This is so disappointing because I have been a client since 2014!</p>