ABSA Insurance Bad Service

In November 2019 our gate motor Centurion was damaged by intruders Absa came to Replace it without a anti theft bracket after I requested they put a bracket on they still refused we made an attempt to put a steel plate on the gate and steel spikes to protect the new gate motor as we bought the house in 2003 and never had a break in that is why there was never a anti theft bracket fitted on. On the 21st of January intruders climbed over our 3meter gate bending down the electric fence damaging the bars that hold the electric fence on the gate and damaged our new gate motor Centurion D5 Evo taking all the components inside the box, the PC board, Battery, Charger, Sensor they opened the lock with the universal key that all the Centurion motors come out with, This theft has been reported on the 22nd of January, Assessor was as the property on the 23rd of January still no feedback the Contactors was at the property on Monday the 27th of January gave them the SAPS case number still no feedback, I gave Absa a call on Monday requested feedback spoke to Masamba notified me that they are still waiting for the report from the assessor since the 22nd of January, I asked them can I get my own contractor to come and assess the damage and write a report, the report and quote was emailed to Keamo on Tuesday 28th of January in the morning still no feedback, currently we are at high risk as we have to open the gate manually and that causes a risk of being hi-jacked, Not happy with service!!!!! Not one follow up from Absa regards to the claim I myself had to contact Absa to find out what is going on