ABSA Insurance - ARROGANCE and Working against their existing clients

Our house was financed by ABSA and they then also insisted we take their homeowners insurance. The home loan is now basically paid up and I gave notice to cancel the building insurance. After so many follow up calls and emails, they finally sent me a letter declining to cancel my building insurance - even though we provided them with a replacement insurance policy from PPS - The Professional Provident Society (a professional company with a very high reputation - whose members are all professionals). The email came from a Reneilwe Moreroa (***), following a fight we put up with them on their silence on the matter yeasterday.One of the reasons for Absa's decline is that PPS policy insures the property for R1 800 000 and the sum insured should be R1 809 000. I honestly believe this is ridiculous and ABSA is behaving like a bully and oppressing home owners and this must be stopped. Why make it so difficult for clients to cancel insurance with you especially when there's NO DEBT and why infringe on their constitutional rights with impunity? I also believe Absa is NOT upholding the Insurance Industry standards, reason being that whilst cancelling Absa insurance, at the same I canceled another major bank's building insurance on my other property (also moved insurance cover to PPS) and I did not encounter any issues with that other major bank. They happily issued me with a confirmation letter on cancellation, please note I still owe this major bank on the property mortgage bond. I hope this helps them clean up their mess and I will copy this letter to their senior executives/ ***, executive in charge, etc.

Regards, Ernest.