ABSA insurance and vetting dept is ****, AWOL when you need assistance

I am disappointed at the lack of urgency and non response of Absa insurance and their HOC Policy Administration & Underwriting (Vetting). How does a big organization like ABSA not respond to emails? They only reply that is consistent is the automatic reply. It took 2 months to get a telephonic response to the claim and now it's 4 months waiting for a written response of the same claim. Now that I am frustrated and want to cancel, I am the Vetting is declining cancelation with requirements 1 after the other and worse... No reply to email.