ABSA Insurance - absolutely no service at all

I am so fed up with ABSA insurance and will be moving my business somewhere else. I really do not understand why it takes them more than a month to process a claim only to come back and reject the claim, because the contractor that they sent out to do the assessment didn't send proper photos. There is a chance that they may not pay this claim, due to some or other ridiculous story. This is now the 3rd claim that ABSA is refusing to pay. I really do not want to deal with a company that only has their best interest at heart and who does not want to improve their customer service. They are beyond useless.