ABSA INSURANCE - ABSOLUTELY DISSAPOINTING HORRIBLE EXPERIENCE

March 2019 submitted claim for roof leak and damage inside. Another for outside damp wall at shower. after NUMEROUS calls begging for assistance and feedback, claim ********** was declined based on report of service provider. Something about kitchen pipe which is far from shower pipe. i dont understand. I requested copy report as I doubt its correct. Consultant said he requested from service provider and will forward when received. THAT WAS A MONTH AGO!!! i have sent emails but no reply. Question: How was claim declined if he does not have the report?? Claim ********** Roof claim - Approx 3 years ago a tornado damaged my house including roof and Absa sent service provider and repairs was done. March we noticed roof leaking and submitted claim. After months of numerous calls and complaints claim is declined YESTERDAY. 3 MONTHS LATER. Reason is we did not maintain roof. how is that possible if it was repaired after tornado in Nov 2016???? PLEASE SOMEONE HELP. Paying insurance more that 20 years. The service i have received is horrific. PS - EVEN THE ASSESSOR WARNED US THAT ABSA IS BAD WITH APPROVING CLAIMS!!!