ABSA INSURANCE A ****??

Our bond is with Absa and we are paying more than R2,000 p mth on home insurance. We had a huge wind on Sunday and our window fell out of the wall, onto the pavement below. Absa's Claims portal does not work. The ***number does not work. I jave emailed *** since Monday and have now received 4 different reference numbers - ezch one saying that a consultant will contact us (which has not happened and we are siting with a hole in the wall. Ref C-***3 Ref C-***0 Ref C-***1 Ref C- ***

We are at our wits end. We could get better insurance cheaper elsewhere, but were forced to take our insurance with Absa.

If we do not get a response by the end of the working day, we will take action to have the problem fixed and claim it back (with lawyers costs)