ABSA Insurance a joke as usual
I registered an insurance claim on my home as we have leaking roof after recent heavy rains.
Coincidentally the roof is leaking at the exact same spot where ABSA repaired the roof less than a year before.
Now I am being ignored.
Why is it so difficult to contact your clients in order to arrange for an assessor to come out and inspect the damages?
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
17 Jul 2020, 21:04Dear Maartin
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply17 Jul 2020, 21:04
Official
Dear Maartin
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
's updateReviewer Update
20 Jul 2020, 13:31Not surprisingly, no further feedback from absa.
Finalise my insurance claim already!
Finalise my insurance claim already!
's update20 Jul 2020, 13:31
Reviewer Update
Not surprisingly, no further feedback from absa.
Finalise my insurance claim already!
Finalise my insurance claim already!
Absa's replyOfficial
20 Jul 2020, 14:50Dear Maartin
Please note that on friday 17 July 2020 i responded to you private e-mail maartin8 which you provided to inform you that matter has been referred for investigation and feedback will be provided by 22 July 2020.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please note that on friday 17 July 2020 i responded to you private e-mail maartin8 which you provided to inform you that matter has been referred for investigation and feedback will be provided by 22 July 2020.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply20 Jul 2020, 14:50
Official
Dear Maartin
Please note that on friday 17 July 2020 i responded to you private e-mail maartin8 which you provided to inform you that matter has been referred for investigation and feedback will be provided by 22 July 2020.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please note that on friday 17 July 2020 i responded to you private e-mail maartin8 which you provided to inform you that matter has been referred for investigation and feedback will be provided by 22 July 2020.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
's updateReviewer Update
05 Aug 2020, 21:14It comes at no surprise that this matter is not resolved yet.
Your contractor doesn't honour appointments and the repairs on my leaking roof is still not conducted.
What must one do do get service for which one pays for from absa?
Your contractor doesn't honour appointments and the repairs on my leaking roof is still not conducted.
What must one do do get service for which one pays for from absa?
's update05 Aug 2020, 21:14
Reviewer Update
It comes at no surprise that this matter is not resolved yet.
Your contractor doesn't honour appointments and the repairs on my leaking roof is still not conducted.
What must one do do get service for which one pays for from absa?
Your contractor doesn't honour appointments and the repairs on my leaking roof is still not conducted.
What must one do do get service for which one pays for from absa?
's updateReviewer Update
15 Aug 2020, 18:03So the contractor finally showed up on 14/08/2020 to attend to the repairs.
First of all the person in charged dropped his workers and left the premises for 4 hours. No supervision ocurred and no inspection of the work was done when he collected his workers.
The ceiling of the lounge was supposed to be repainted, but only a small spot (about 10cm by 10cm) was touched up with paint and one can already see the water damage through this touched up area.
I am not impressed with this inferior service. The ceiling needs a proper coat of paint and I need the roof to be inspected. I am not prepared to wait another month for this.
First of all the person in charged dropped his workers and left the premises for 4 hours. No supervision ocurred and no inspection of the work was done when he collected his workers.
The ceiling of the lounge was supposed to be repainted, but only a small spot (about 10cm by 10cm) was touched up with paint and one can already see the water damage through this touched up area.
I am not impressed with this inferior service. The ceiling needs a proper coat of paint and I need the roof to be inspected. I am not prepared to wait another month for this.
's update15 Aug 2020, 18:03
Reviewer Update
So the contractor finally showed up on 14/08/2020 to attend to the repairs.
First of all the person in charged dropped his workers and left the premises for 4 hours. No supervision ocurred and no inspection of the work was done when he collected his workers.
The ceiling of the lounge was supposed to be repainted, but only a small spot (about 10cm by 10cm) was touched up with paint and one can already see the water damage through this touched up area.
I am not impressed with this inferior service. The ceiling needs a proper coat of paint and I need the roof to be inspected. I am not prepared to wait another month for this.
First of all the person in charged dropped his workers and left the premises for 4 hours. No supervision ocurred and no inspection of the work was done when he collected his workers.
The ceiling of the lounge was supposed to be repainted, but only a small spot (about 10cm by 10cm) was touched up with paint and one can already see the water damage through this touched up area.
I am not impressed with this inferior service. The ceiling needs a proper coat of paint and I need the roof to be inspected. I am not prepared to wait another month for this.