ABSA insurance a JOKE!!!!

We experienced a big hail storm on 9 Jan'16 and reported it to ABSA. I finally received a call (for the first time from them) on 6 April'16. Only to hear that our claim is not approved. Apparently our damages carport was not built right. We bought the house 10 years ago taking out a loan with ABSA and ABSA doing the valuation. ABSA should have informed me that the structure was a problem but instead decided to take 10 years' installments from me......*****ing my money!!! I was forced to make use of ABSA insurance as I took the loan from them....ideally manipulating their clients. This is also not the first time that they are refusing to approve a claim!!!! ABSA is a useless company not respecting their clients. I had to do the phoning for the past 3 months. Not once phoning me first or keeping me up to date with the progress of the claim. I believe I was ****** from thousands of rands as they never intended of keeping their end of their contractual obligation......nor ever intending to approve any claim on the carport. I believe I was misled and \*****ed\" in my business dealings with ABSA, a bank I have been a client of for the past 25 years!!!!!"