Absa insurance

<p>I am an absa acount holder and thought it made sense to have my household insurance with the bank that trust.I recently had a breakin at my house,opened a police case and called my bank.I found myself having to go to the police station to get a copy of the case,I emailed it as requested, called to follow up,only to find it was not received by the lady helping me or who is supposed to be helping me.I emailed again,followed up with her and nothing seems to be going forward.I feel taken for granted and valueless by the service i am getting from my bank.I feel like i am doing more work than the people who should be assisting me.am I not entitled to getting feedback?why am i suppose to be the one who always have to call instead of being at the receiving end as a customer?can someone pls advice.</p>