MN
Mzonjani N
1 reviews | Active since Aug 2016
19 Aug 2016, 06:29
ABSA Insurance
<p>On the 19th of July i was hijacked and lodged a claim with ABSA. It took them a month to respond and only got a repudiation letter since they claim my car was taken from a non insured address.</p> <p>The vehicle was taken as i was getting into the house i had visited hence the different address to where am permanently residing. They somehow chose to believe testimony from neighbours who allegedly told loss adjuster that i stayed in the premises that the incident happened despite proof of residency i have for a different aprtment.</p> <p> </p>
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Replies (3)
Absa's replyOfficial
19 Aug 2016, 09:32Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply19 Aug 2016, 09:32
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
MN
Mzonjani N's updateReviewer Update
19 Aug 2016, 13:08Hi Vanessa
Thank you for you speedy response.
I will await your feedback
MN
Mzonjani N's update19 Aug 2016, 13:08
Reviewer Update
Hi Vanessa
Thank you for you speedy response.
I will await your feedback
MN
Mzonjani N's updateReviewer Update
22 Aug 2016, 06:48The vehicle in question was hijacked on the 19th of July and the claim was lodged on the 20th but it took ABSA approximately 3 weeks to have any meaningful response. When they did respond the loss adjuster had aasured me they would pay but to my disbelief i got a repudiation. The reason contained was that i had misrepresented the facts as the vehicle in question was taken whilist parked in an area without lockable garage. The incident happened in Midrand while i was visiting hence there should never be a reason why i should be allocated a lockable garage when am visiting.
They further allege that some neighbours confirmed that i frequent the premises where the incident happened and not only do i frequent it but am a permanent dweller there. I forwarded prrof of residence (valid lease agreement) showing that i stay in a different place altogether but they decided to believe the testimony of those neighbours.
Having dilly dal**** for almost a month i further received an SMS on the 21st of August that my custom is valued and they will debit my account for the month's premium on the 26th . This is not only unfair but gross abuse of muscle by ABSA insurance.
MN
Mzonjani N's update22 Aug 2016, 06:48
Reviewer Update
The vehicle in question was hijacked on the 19th of July and the claim was lodged on the 20th but it took ABSA approximately 3 weeks to have any meaningful response. When they did respond the loss adjuster had aasured me they would pay but to my disbelief i got a repudiation. The reason contained was that i had misrepresented the facts as the vehicle in question was taken whilist parked in an area without lockable garage. The incident happened in Midrand while i was visiting hence there should never be a reason why i should be allocated a lockable garage when am visiting.
They further allege that some neighbours confirmed that i frequent the premises where the incident happened and not only do i frequent it but am a permanent dweller there. I forwarded prrof of residence (valid lease agreement) showing that i stay in a different place altogether but they decided to believe the testimony of those neighbours.
Having dilly dal**** for almost a month i further received an SMS on the 21st of August that my custom is valued and they will debit my account for the month's premium on the 26th . This is not only unfair but gross abuse of muscle by ABSA insurance.