Absa Insurance

Shocking service. I made 3 calls to three different Absa Insurance numbers as I was in the process of combining household and building insurance. I went to cresta in Feb and we had begun the application. I had followed up and then Lockdown happened. I then called again and was put through to Home insurance. But the person could not help then I was routed to iDirect- again each one had no idea of how to assist! So they put you through to Absa idirect- then household and building and one goes back to sq 1! Can there be some consistency and proper responses by looking at my current information. I have been with Absa for over thirty years if not more and they cannot assist! Shocking.