Absa insurance ****

I am very disappointed with the service i got from Oscarine Mkhize ref number *** regarding house insurance . I was refused assistance regarding a claim to fix my bath tub that is liking . After calling 100 times an inspector came and assessed and got a response that they will mot fix it because it was not installed proparlley . Why did they agree to cover it if it was not installed properly . How was I to know if it was installed properly or not . This is not my 1st claim i had gyser burst and called them and they di not assist as well . All they know is to take my money and never show in terms of need .Absa house insurance is ****ming people