Absa Insurance

This must be the worst service I have ever received. First it took 2 weeks for them to acknowledge that I had submitted an online claim. Finally contractors were appointed that came and assessed the damages. Kudos to them for arriving promptly and on time. The contractors submitted their quotes and then started the waiting process. The claim was now referred to the consultants who does the approval or rejection. Now it gets interesting, all I know about them is that they work in the back office, do NOT take calls and don't answer emails. So week 3 is coming to an end and still no answer. Are these back room dwellers ***********, slow or are they phantoms of someone's imagination. Why can I not email them or speak to them. Absa thank you for this dismal service. After this is over I am definitely moving my bond as well as my insurance elsewhere. You clearly don't need my business.