ABSA insurance

It appears that ABSA insurance have a policy of dragging their heels and frustrating costumers. After not claiming for decades from absa my laminated flooring lifted. I lifted the boards to discover a crack in the cement flooring. My laminate flooring damaged and over 12 days later ABSA are yet to resolve my claim after sending two sets of assessors out. When I called today I discovered I was being **** to. This is beyond belief!!!!!!!!I have been **** to about the claim referred to the specialized unit on the 4th May 2018 only to be told on 9TH may it was only submitted the previous day ( (8th May). Is this the way ABSA is training consultants to deal with costumers. After being 35 years with ABSA I am shocked and angered by this blatant tactics of avoidance,stalling and LIES. ABSA standards are dropping....maybe an indication to drop them definitely.