ABSA INSURANCE

My geyser was over flowing on the 26th of May , Absa instructed the plumbers to repair it , then on Monday the same problem occurred and Absa was notified again which resulted in no water for 2.5 days as the geyser is leaking. As I am a pensioner and did not cater for the cost of the excess as the plumbers advise that the ball valve needs to be replaced at an excess of R250 I then called Absa to speak to a superior regarding a payment arrangement but was advised rudely that nothing can be done, not even the manager had returned my call. After 35 years of service no claims put through can Absa not assist a loyal customer???