ABSA INSTANT LOAN FACILITY

I cannot do a instant loan because of my FICA status. I went into the bank yesterday and was assured that all restrictions would be taken away on my account. It wasn't. Instead of helping me I everyone is passing the buck, I have made countless phone calls and have been transferred to so many different departments nothing is happening - no answers!!!!! I am fed up with this poor service from ABSA over and over again. I