Absa Instant Life Unprofessional

I am increasingly disappointed with the "service" I am receiving from ABSA. The latest incident is about a life insurance quotation I requested at the beginning of February 2019 from Absa Instant Life, during a period when I was hospitalised due to an operation. I answered a number of telephone calls during which I was interviewed extensively. During the last call, the lady I spoke to said she would email the quotation, and which I have not received to date. Today, the gentleman I spoke to said that it is policy of ABSA not to send quotations! As II was hospitalised, I have no written record of the quote and depended on receiving the quote electronically. Really, how unprofessional!!