JG
Jowayne G
1 reviews | Active since Aug 2018
04 Aug 2021, 09:38
ABSA instant life nightmare !
Good day . I'm having a total nightmare with your ABSA instant life service , this has been going back and forth from last year they now switched my life cover to accidental cover only and also increased my installment because they say I did not do a hiv test although hiv test was done . This is very critical issue and must be done accordingly . I expect a call ASAP as it's impossible to get a hold of them !
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Replies (2)
Absa's replyOfficial
04 Aug 2021, 13:24Dear Jowayne Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply04 Aug 2021, 13:24
Official
Dear Jowayne Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
JG
Jowayne G's updateReviewer Update
04 Aug 2021, 13:29I also need someone from home loans and personal loans to give me a call please
JG
Jowayne G's update04 Aug 2021, 13:29
Reviewer Update
I also need someone from home loans and personal loans to give me a call please