Absa Instant Life funeral policy ****

Good day.

On the 8th of Feb 2022 I received a call from Absa regarding a funeral policy, I declined amd even after I told the call centre agent that I already have an existing funeral policy with ABSA and that I was not interested in taking out another one she proceeded to open the extra funeral policy without my consent and on beneficiaries that I do not know.

I would like to know who the person was that contacted me because I want to take further legal action.

On a later occasion I have spoken to someone from absa and they were going to cancel the second policy but I see it is still active.

How can ABSA without consent activate a funeral policy on my bank account and load beneficiaries that I do not know?

furthermore I want to cancel my other funeral policy at ABSA aswell because I dont feel safe that when I pass away that my beneficiaries will be looked after

I spoke to someone from the Ombudsman who was going to resolve the issue but up to date I still have 2 active funeral policies and no one can resolve this matter