Absa Instant Life claim

If I could could give a rating with no stars I would. I'm really really really P*ssed off at the service I have received. I put in a life policy claim for Absa Instant Life and got the run -around for 2 months before a Certain Gugu Qwabe finally asked me to submit certain forms. I got all those forms completed and send them through. Its been 2 weeks now of silence and I tried to call back to find out what the status is. The consultant who answered the call says they see nothing on the claim number. I'm beyond angry at this point and I need to know the status of this claim NOW!!! You call centre never gets answered. The options when you call says press 2 for claims but option 2 never works-you get cut off immediately. I've called absa claims and not getting joy there as well. The lines are supre bad, they always cut-off mid conversation!!! Can someone get back to me!!!!