Absa Instant life

I have has the worst experience with Absa instant life! I called two days ago asking for my policy schedule as I need the documents for a property purchase. I called on the 19th of April at 14:45 and got through to a consultant who made me hold after getting my ID Number and later hung up the call after 8 mins of holding. Then I called them again at 14:50 and held on the line and the call was dropped as the machine gave me some error that an error had occurred I called again at 14:56 and the same thing happened.

I have tired to call them again today, so twice and the same thing happened. I have my call gets cut with no reason. I all I want is my policy schedule so that I can proceed with my purchase. I sent an enquiry to action line and they sent it to the wrong department which frustrated me even more! What does a person have to do to get their policy schedule??? Should I go on my knees and beg for something that I am paying for? ( c-***2) that's my case number in the action line department