ABSA INSISTS SENIOR CITIZENS RISK COVID BY GOING INTO THE BANK

Received our renewal credit cards from ABSA yesterday (not new cards - renewals). message today telling me to call their ***** line to validate our cards. I did so to be told I had to take my ID INTO A BRANCH before I can use the renewal cards.

Oh great, both my husband (74 and me (68) are in the group the government says must stay at home. And ABSA insist I risk going INTO A BANK BRANCH. They have to be joking. The very pleasant man I spoke to was very understanding but said there was nothing he could do, other than to escalate the matter. Isn't it time ABSA joined the 21st Century. I could send them a scan of my ID, They could book a zoom call, I could show them said ID and deal done. That is the way all sorts of official transactions are being carried out in UK during Covid. I will not put myself at risk, so will have to cut up the ABSA Card.