TL
Trevor L
1 reviews | Active since Dec 2019
19 Dec 2019, 15:41
ABSA Innovative (Cellphone / Internet Banking)
Good day,
i am very disappointed with the level of ABSA Bank (Call Centre even), that I need to visit the Branch for several times to fix my account password (Cellphone / Internet Banking), of which is time consuming and resources to get there every now and then. I was told to go to the Branch (for the 4th time). to sort out my issue.
My plea is ABSA, learn from other banks and see what innovation is, because you are still behind and it is not even funny.
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Absa's replyOfficial
20 Dec 2019, 11:34Dear Trevor Langa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply20 Dec 2019, 11:34
Official
Dear Trevor Langa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care