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Puseletso M
1 reviews | Active since Oct 2022
10 Oct 2022, 15:16
Absa innovations group *****
I received a marketing call from absa innovations group, clearly stated that I have warranty for my car and I’m not interested in the deal the lady was advertising. 2minute after the call she has approved a warranty that I did not agree to, worse there was 2 options so this filth of a person decided on my behalf which amount she wants debited. ********** behaviour unfortunately is ignored in Absa as I have called several times and the name of this person is being protected. I have not received a single apology or phone call despite escalating this matter. I am highly disappointed and would like to move my business to another bank at this point. I cannot trust them anymore
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Replies (3)
Absa's replyOfficial
11 Oct 2022, 11:08Dear Puseletso Madondo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply11 Oct 2022, 11:08
Official
Dear Puseletso Madondo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
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Puseletso M's updateReviewer Update
11 Oct 2022, 15:08I would like to thank a gentleman by the name Tshepo from innovations group division. First person to actually listen to my outcry and handle the matter properly and with the urgency that can satisfy any concerned customer. I’m very pleased with how the matter was handled finally. Have been reassured that no funds will come out of my account and 2 he managed to rectify a mistake made because when trying to address the matter initially people were dismissive or ********. I just wanted to applaud this gentleman with as much energy as I used to complain. Matter has been handled as of 15h00 today. Thank youRezona for your response as well
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Puseletso M's update11 Oct 2022, 15:08
Reviewer Update
I would like to thank a gentleman by the name Tshepo from innovations group division. First person to actually listen to my outcry and handle the matter properly and with the urgency that can satisfy any concerned customer. I’m very pleased with how the matter was handled finally. Have been reassured that no funds will come out of my account and 2 he managed to rectify a mistake made because when trying to address the matter initially people were dismissive or ********. I just wanted to applaud this gentleman with as much energy as I used to complain. Matter has been handled as of 15h00 today. Thank youRezona for your response as well
Absa's replyOfficial
12 Oct 2022, 11:21Dear Client
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply12 Oct 2022, 11:21
Official
Dear Client
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd