KC
Kumaran C

1 reviews | Active since Oct 2023

11 Oct 2023, 19:27

Absa innovation

I have been with absa for years and they keep disappointing. This was the last. I have an Absa innovation motor warranty. I submitted a claim. These guys want videos and pictures etc and is a while back and forth problem. At the end I got them to just come what they think they would cover which was a 15k, the dealer then tells me they want authorisation and I needs to pay the entire other bill before they can cover the 15k. This policy is designed to ***** you over. Please guys be careful. I hope people are this and don’t ever use absa innovation motor warranty. The agents there are unhelpful, there is a great communication Barrier as the agents do not understand you as well. Policy number PPD002986.

Again guys absa innovation is a waste of you monthly monies. Rather use a better warranty.

Absa as for you I will be moving my entire profile away from you. Will be cancelling everything I have with you. Discovery bank here I come.

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Replies (1)
Absa
Absa's reply12 Oct 2023, 10:37
Official
 Dear Kumaran Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***1.  Kind regards, Vanessa Crowe Group Customer Care 

Best regards,