ABSA *****ing people's money

I opened a savings account online with ABSA, never collected a card but made monthly payments into the account. I stopped the monthly payments some time ago and forgot about the account. I received an email from ABSA a few months ago with a bank statement and wanted to close the account as i no longer need it. In December I went to ABSA bank at Tyger Valley and was informed that the account is dormant and I will have to speak to a consultant. I sat in a queue for 30 minutes and left because I had other things to do. I again wen to ABSA in Cape Town Adderley Street and was told to see a consultant, waited for almost an hour and left as my lunch break was over. I tried for a 3rd time and went to ABSA in Canal Walk, was seen by a consultant, was informed that my account is dormant and it would take 48 hours to unblock. The Consultant then took my ID and asked my why the ID differs from the one on their system I informed her that I lost my original and the one she had was a replacement. She then asked me if i had a student loan with ABSA. I said it was paid off and what does that have to do with me wanting to close my savings account. She than told me I can go to any ABSA bank to close the account once the dormant status was lifted. I called ABSA today a week later and the account is till dormant. I was told to stay away from ABSA by friends and tend to believe it. It seems that the account will remain on a dormant stage until all funds have been depleted from the monthly fees until nothing is left. Why go all that way if ABSA want to ***** money by open with it and don't give people the run around.