ABSA *****ING CUSTOMERS AND IS AGEIST

I’m writing this on behalf of my mother who is a pensioner now and is a victim of ABSA *****ulently allowing for her account to be hacked and money to be taken from her account.

My mother received a call a few weeks ago (14th of November 2024 to be exact) with someone who seemed to be from the bank who already had all her details.

The person thereafter told her about ABSA rewards and benefits and so on so forth. Immediately thereafter five consecutive equal amounts were deducted from her account. My mother thereafter after ABSA to report the *****, and followed ABSA’s instructions to go to the bank directly, report it, and go to the police station to create a statement and case.

Yesterday she received a phone call from an ABSA representative who told her that they would not return her funds, which baffles me, as this was clearly an inside job, and even if it was not, ABSA has a horrible banking app security system as other banks block the access of your banking app whilst on a call. ABSA thereafter insinuated that her age was at play as she could have been negligence. THAT IS CRAZY TO ME!!! My mother has been a loyal ABSA customer for over two decades and this is the THIRD time she has been ****med through their banking system, so clearly this is an ABSA problem and they need to stop blaming their customers and even mentioning age which is ageism!!

ABSA NEEDS TO HE HELD ACCOUNTABLE AND RETURN HER MONEY!!!