ABSA ineptitude

I recently sold my house which had a bond with ABSA. On 28/10/2017 I visited the Montana Pretoria ABSA branch and notified them that I was selling my property, I was assured that this would be “noted on the system”.

This week I discovered that ABSA appointed and bond cancellation attorneys who charge twice the accepted LSSA rate, paid for with my money. No prior notification of the attorney’s invoice was provided, and no opportunity to question said invoice was given, I’m fairly sure that’s not legal.

Today I’ve learned that they have charged me “penalty interest” because as the consultant put it to me “the branch forgot to send the email to our department”. Well thanks ABSA, your ineptitude just cost me R10 000!