ABSA inefficient with no consequences!

We had to FICA our Home Loan so as directed we tried to do it online and was evidently successful. But no we had to go to the bank and do so. First time waited 45min at Rondebosch branch to be told that it was already FICA'ed. All good. But no our account was suspended! Second time today and after 30 min was told that the Rondebosch branch was having a problem with FICAing customers and that they have reported it to their HO but no response as yet? So it became my problem and was told to go to the Kenilworth branch 7km's away which I did but there was a 2and a half hour queue. I have work to do and refuse to wait so long for ABSA's problems. The main issue is they have no consequences to their inefficiencies and my account is still suspended!