ABSA inefficiency has cost me money

I contacted Absa to stop an unauthorised deduction from my credit card. The deduction related to an eDreams subscription, which had already been cancelled but continued to be processed after cancellation.

In February 2026, I emailed the required information to the Absa Disputes department, as advised. However, the deduction was not stopped. Upon further enquiry, I was informed that the Absa agent who assisted me in February failed to advise me to attach my bank statement reflecting the relevant transactions. As a result, the dispute was not properly processed.

The misinformation provided by Absa led to additional financial loss on my account. Instead of being beneficial, the Absa credit card has resulted in further costs to me.

The only solution to prevent any additional unauthorised deductions or losses, was to close my account.