NM
Naledi M

1 reviews | Active since Jul 2025

09 Dec 2025, 10:33

ABSA Incorrectly Deducted My Money Claiming “Uncleared Funds”

I would like to lodge a complaint regarding an incorrect deduction made by ABSA from my account. I recently received R800 into my account while my balance was –R34. Based on this, my available balance should have been R766. However, ABSA reflected my balance as R324 after the deposit. On the app, the explanation given was that this “may be due to uncleared funds”. This does not make sense, because the money ABSA is referring to was already deducted, which is why I had a negative balance of –R34. If these funds were truly uncleared, they should not have been deducted immediately, and my available balance should not be reduced without a proper explanation. I also attempted to call ABSA for assistance, but I did not receive any help or clear feedback. I request an urgent investigation, a proper breakdown of these deductions, and immediate correction of my account balance.

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Replies (2)
NM
Naledi M's update11 Dec 2025, 09:01
Reviewer Update
I got help, thank you for your assistance.
Absa
Absa's reply11 Dec 2025, 10:15
Official
Dear Naledi

Thank you, the case will be closed.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd