ABSA incorrectly added a “defaulted on account” listing to my credit record without notifying me beforehand, even though they are legally required to do so

ABSA incorrectly added a “defaulted on account” listing to my credit record without notifying me beforehand, even though they are legally required to do so. Despite raising this with multiple departments, no one has shown any urgency or willingness to correct the mistake, and it has caused serious consequences for me.