HR
Herman R
1 reviews | Active since Apr 2017
09 Oct 2019, 18:04
Absa incorrect Judgement
Case number ***
About 8 years ago absa put a judgement on my name that was for a loan that was payed of when the house was sold. I never new about the judgment until last month when i was applying for a new rental house and was declined because of the judgement. i have been sending email after email to "Hannes Vorster (ZA)" <***ca> "Matshotyana, Bulelwa: Absa" <***ca>, "credit bureau (***)" <***>
This all to get my name cleared for a mistake on ABSA side. to date my name is still not cleared and i can not get a property to rent because of it. Thy can even tell me what is going on after a number of emails to them.
Regards Herman
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
10 Oct 2019, 14:15Dear Herman Riekert,
Thank you for bringing this matter to our attention. The reference number to your case is C-***7. We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***7. We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Oct 2019, 14:15
Official
Dear Herman Riekert,
Thank you for bringing this matter to our attention. The reference number to your case is C-***7. We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***7. We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Best regards,
HR
Herman R's updateReviewer Update
11 Nov 2019, 14:24This Has still not been resolved as the Judgement on my name after a mistake you made still shows
HR
Herman R's update11 Nov 2019, 14:24
Reviewer Update
This Has still not been resolved as the Judgement on my name after a mistake you made still shows
Absa's replyOfficial
11 Nov 2019, 17:27Dear Herman Riekert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply11 Nov 2019, 17:27
Official
Dear Herman Riekert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
HR
Herman R's updateReviewer Update
23 Nov 2019, 11:00Today Is the 23 November I started this complaint i=on the 8th of October yesterday 22 November i confirmed with Trans-union and Consumer Care and to date no one of them has received instruction from ABSA to remove the Judgement that was placed on my name incorrectly by you.
HR
Herman R's update23 Nov 2019, 11:00
Reviewer Update
Today Is the 23 November I started this complaint i=on the 8th of October yesterday 22 November i confirmed with Trans-union and Consumer Care and to date no one of them has received instruction from ABSA to remove the Judgement that was placed on my name incorrectly by you.
HR
Herman R's updateReviewer Update
25 Nov 2019, 17:21No Feedback or response
HR
Herman R's update25 Nov 2019, 17:21
Reviewer Update
No Feedback or response
Absa's replyOfficial
26 Nov 2019, 10:19Dear Herman Riekert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply26 Nov 2019, 10:19
Official
Dear Herman Riekert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,