ABSA - incorrect investment balance and interest confirmed to auditors

I've contacted ABSA regarding a clients investment to confirm the current market value and the interest accrued to date. We are the auditors and need to know if the value calculated per the yearly interest accrued and the balance that we calculate is the same as the balance at ABSA's accrued balance.

Matshiame Palesa Molapo just state the following: "It has being confirmed with the Audit and Tax Team that the tax certificate is correct the Capital and interest will only change when the investment matures.

This is a fixed Deposit and interest changes or accumulates at the end of the fixed period."

For us as auditors this is a huge problem. We don't have a third party proof to proof the current investments balance, and ABSA just state the balance of 6years ago without adding the yearly interest accrued to the balance.

We don't know you to go any futher.

This is very bad service from ABSA and good luck with any one with a similar problem, they don't want to help to sort out the customer.

I first had to lay a complaint, then to follow up on the feed back of my complaint. Very poor service.

Our client meeting is tomorrow, and we have a balance in the statements that they could have helped with, but they don't seem to care about their clients Audits to be performed correctly.