ABSA Incorrect ***** Claim Logged

ABSA incorrectly logged a ***** claim against my name when I app**** for vehicle finance in Dec 2019. I phoned them yesterday trying to resolve/remove the claim and a gentleman gave me the following details to email an Affidavit to as well as certified copy of my ID. Clearly this email is useless as no-one has bothered to assist even after I tried calling several times with no answer as well as logging several tickets to the ***** email with ABSA. My husband then received a phone call and gets told and I quote "To F&*%ing bad" and the phone gets put down in his ear. Why am I not being called when it is myself who logged the ticket?? Why are your employee so rude to my husband who is a client of yours?

I have never experienced anything like this from a financial institution before and this has impacted my credit score and cost me my new home loan due to all the banks refusing to accept my bond application due to the INCORRECT ***** claim that they refuse to remove!!!! THE SAFPS also cannot assist me as ABSA needs to remove this log themselves or ATLEAST provide me with a letter!!!

How can you log such claims without doing investigation?? This system is absolutely broken and I believe what ABSA has done should be *******.